These Service Policies define the rules, standards, and expectations for using services on our home service platform. By booking or providing services, you agree to follow these policies.

• Information We Collect

  Our platform connects customers with independent service professionals for home services such as plumbing, electrical work, cleaning, repair, maintenance, and related tasks. Service availability may vary by location and provider.

• Service Booking Guidelines
  • Services can be booked through the website or app
  • Accurate details (address, service type, preferred time) must be provided
  • Bookings are subject to provider availability
  • Confirmation will be shared once a provider accepts the request
• Pricing & Estimates
  • Service prices may be fixed or estimated depending on the service type
  • Any additional work beyond the original scope must be approved by the customer
  • Prices shown may exclude taxes or additional charges unless stated otherwise
• Payments & Billing
  • Payments must be completed using approved payment methods
  • Full or partial payment may be required before service completion
  • Invoices and payment receipts will be shared digitally
  • Failed or delayed payments may lead to service suspension
• • Customers can cancel or reschedule bookings within the allowed time window
  • Late cancellations may incur a cancellation fee
  • Providers may reschedule due to unavoidable circumstances, with prior notice
• Service Completion & Quality Standards
  • Providers are expected to perform services professionally and safely
  • Customers should inspect the work at completion
  • Any service-related issues should be reported within the defined support period
• Customer Responsibilities

  Customers are responsible for:

  • Providing safe and accessible service locations
  • Ensuring accurate service requirements
  • Treating service professionals respectfully
  • Not requesting illegal or unsafe work
• Service Provider Conduct

  Service professionals must:

  • Arrive on time and carry necessary tools
  • Follow safety and hygiene standards
  • Maintain respectful communication
  • Complete services as agreed
• Safety & Damage Policy
  • Customers must ensure a safe working environment
  • The platform is not responsible for pre-existing damages
  • Any damages caused during service must be reported immediately
• Refund & Dispute Resolution
  • Refunds are evaluated based on service quality, scope, and payment status
  • Disputes should be raised through customer support within the specified timeframe
  • Our decision after investigation will be final
• Service Availability Limitations

  Services may be unavailable due to:

  • Location restrictions
  • Weather or emergency conditions
  • Provider unavailability
  • Technical issues
• Policy Enforcement

  Violation of service policies may result in:

  • Booking cancellation
  • Account suspension or termination
  • Restricted access to services
• Updates to Service Policies

  We reserve the right to update these policies at any time. Continued use of services indicates acceptance of revised terms.

• Support & Contact

  For service-related questions or concerns, contact us at:

  localpro.services.kolkata@gmail.com